How to Book

Hiring your dream dress with Hire by Emma is quick, easy and stress-free. Simply follow the steps below to secure your booking.

Step 1 – Browse Our Collection

Browse our collection of designer dresses and select the garment you love.

Each product page includes helpful information such as:

• Available sizes

• Product photos

• Garment description

• Sizing recommendations

• Rental price

• Available booking dates

If you're unsure about sizing or have any questions, please contact us before placing your booking.

Step 2 – Select Your Event Date

Choose the date of your event using the booking calendar on the product page.

Our availability calendar updates automatically to show available rental dates.

Please ensure you select the correct event date before completing your booking.

If you accidentally select the wrong date, contact us immediately. Changes are subject to availability and cannot be guaranteed.

Step 3 – Add Your Dress to Cart

Once you've selected your preferred size and event date, add the garment to your cart.

Before proceeding to checkout, please double-check:

• Your selected garment

• Your size

• Your event date

• Your delivery method

• Your delivery address

Step 4 – Complete Checkout

Enter your contact, delivery and payment details.

Before completing your purchase, you must tick the Terms & Conditions checkbox confirming that you have read and agreed to our policies.

Your booking is only confirmed once full payment has been successfully received.

You will receive a confirmation email once your order has been placed.

Step 5 – Receive Your Rental

Your garment will be carefully prepared, professionally cleaned and packaged before dispatch.

Postal rentals are generally dispatched 2–5 business days before your event.

If you have selected local collection, collection details will be provided once your booking has been confirmed.

Please inspect your garment as soon as it arrives.

If you notice any issue, contact Hire by Emma within 8 hours of delivery or collection.

Step 6 – Enjoy Your Event

Wear your dress, enjoy your event and make unforgettable memories!

Please remember to take care of your garment throughout your rental period.

Avoid:

• Fake tan transfer

• Makeup stains

• Food and drink spills

• Burns

• Tears

• Rough surfaces

• Altering or cleaning the garment yourself

If accidental damage occurs, please let us know as soon as possible.

Step 7 – Return Your Rental

Unless otherwise agreed, all garments must be returned by 12:00pm (midday) on the first business day following your event.

For postal rentals:

• Place the garment back into the supplied return packaging.

• Return your parcel over the counter at an Australia Post Office.

• Do not place the parcel in a street-side post box unless instructed by Hire by Emma.

• Keep your lodgement receipt and tracking number until your return has been delivered.

Late returns may incur additional fees.

Booking Requirements

To place a booking with Hire by Emma, you must:

• Be 18 years of age or older; or

• Have a parent or legal guardian complete the booking on your behalf.

If the person wearing the garment is under 18 years of age:

• The booking must be completed by a parent or legal guardian.

• The booking must be made using the parent or legal guardian's name.

• The payment method used must belong to the parent or legal guardian.

• The parent or legal guardian accepts full responsibility for the booking and agrees to all Terms & Conditions on behalf of the minor.

Hire by Emma reserves the right to request government-issued identification to verify the identity and age of the person entering into the rental agreement.

Before You Book

Please ensure you have:

✓ Read our Terms & Conditions

✓ Read our Refund Policy

✓ Reviewed the garment measurements and sizing information

✓ Checked your selected event date

✓ Entered the correct delivery address

✓ Read our Damage Fees and Return Policy

✓ Understood your responsibilities as the renter

Need Help?

If you have any questions before placing your booking, we're here to help.

Please contact Hire by Emma via:

📧 Email: hirebyemmaaus@gmail.com

📷 Instagram: @hirebyemma

Our team is always happy to assist with sizing advice, availability, booking questions or anything else you may need before securing your rental. 💕

Contact us here

Rental Dates & Cut-Offs

At Hire by Emma, we want to ensure every customer receives their garment in time for their event. To help us prepare and dispatch orders efficiently, please read the following booking and rental information carefully.

Rental Period

Our standard rental period is for a weekend hire.

Unless otherwise stated, your rental period begins when your garment is delivered or collected and ends when it is due to be returned.

All garments must be returned by 12:00pm (midday) on the first business day following your event, unless otherwise agreed in writing by Hire by Emma.

If you require your garment for a longer period, please contact us before placing your booking to discuss availability and extended hire options.

Booking Confirmation

A booking is only confirmed once:

• Full payment has been successfully received.

• Your booking has been accepted by Hire by Emma.

• The selected garment remains available.

Until payment has been received, Hire by Emma cannot guarantee the availability of any garment.

We reserve the right to cancel or decline any booking where fraudulent activity, incorrect information or breaches of our Terms & Conditions are identified.

Postal Booking Cut-Offs

To ensure sufficient processing and delivery time, postal bookings must be placed no later than:

1:00pm (AEST) on the Wednesday prior to your event.

Orders placed after this time cannot be guaranteed to arrive before your event.

If your event falls during a public holiday or peak period, earlier cut-off dates may apply.

Local Collection Cut-Offs

For customers collecting their rental from Hire by Emma, bookings must be placed no later than:

11:00pm (AEST) on the Thursday prior to your event.

Collection instructions, including the collection address and time, will be provided once your booking has been confirmed.

Last-Minute Bookings

Need a dress at the last minute?

Please contact us via Instagram or email before placing your booking.

Where availability allows, we will do our best to accommodate urgent bookings. However, last-minute bookings cannot be guaranteed.

Additional express postage charges may apply.

Weekday Rentals

Weekday rentals may be available upon request.

If your event falls between Monday and Thursday, please contact Hire by Emma before placing your booking so we can discuss availability and arrange suitable rental dates.

Public Holidays & Peak Periods

During public holidays, long weekends, Christmas, New Year's and other peak periods, booking cut-off dates and rental periods may vary.

Customers are encouraged to place their bookings as early as possible during these periods.

Hire by Emma reserves the right to adjust dispatch schedules where required due to courier operating hours or public holiday closures.

Changes to Your Booking

If you need to make changes to your booking, please contact Hire by Emma as soon as possible.

While we will always do our best to accommodate requests, changes cannot be guaranteed and are subject to garment availability.

Additional postage or administration fees may apply where changes require express shipping or additional handling.

Event Travel

If you are travelling before your event and require your garment to arrive earlier than our standard dispatch schedule, you must notify Hire by Emma before placing your booking.

Where possible, we will arrange early dispatch.

If you fail to advise us of your travel plans and your garment arrives after you have already departed, Hire by Emma cannot provide a refund, replacement or store credit.

Important Information

Please ensure you:

• Book before the applicable cut-off time.

• Double-check your selected event date before checkout.

• Allow extra time for rural or remote deliveries.

• Contact us before booking if your event falls during a public holiday.

• Contact us immediately if your plans change.

Booking early gives you the best chance of securing your preferred garment and ensures we have adequate time to prepare your order for dispatch.

Rental Dates & Cut-Offs

At Hire by Emma, we want to ensure every customer receives their garment in time for their event. To help us prepare and dispatch orders efficiently, please read the following booking and rental information carefully.

Rental Period

Our standard rental period is for a weekend hire.

Unless otherwise stated, your rental period begins when your garment is delivered or collected and ends when it is due to be returned.

All garments must be returned by 12:00pm (midday) on the first business day following your event, unless otherwise agreed in writing by Hire by Emma.

If you require your garment for a longer period, please contact us before placing your booking to discuss availability and extended hire options.

Booking Confirmation

A booking is only confirmed once:

• Full payment has been successfully received.

• Your booking has been accepted by Hire by Emma.

• The selected garment remains available.

Until payment has been received, Hire by Emma cannot guarantee the availability of any garment.

We reserve the right to cancel or decline any booking where fraudulent activity, incorrect information or breaches of our Terms & Conditions are identified.

Postal Booking Cut-Offs

To ensure sufficient processing and delivery time, postal bookings must be placed no later than:

1:00pm (AEST) on the Wednesday prior to your event.

Orders placed after this time cannot be guaranteed to arrive before your event.

If your event falls during a public holiday or peak period, earlier cut-off dates may apply.

Local Collection Cut-Offs

For customers collecting their rental from Hire by Emma, bookings must be placed no later than:

11:00pm (AEST) on the Thursday prior to your event.

Collection instructions, including the collection address and time, will be provided once your booking has been confirmed.

Last-Minute Bookings

Need a dress at the last minute?

Please contact us via Instagram or email before placing your booking.

Where availability allows, we will do our best to accommodate urgent bookings. However, last-minute bookings cannot be guaranteed.

Additional express postage charges may apply.

Weekday Rentals

Weekday rentals may be available upon request.

If your event falls between Monday and Thursday, please contact Hire by Emma before placing your booking so we can discuss availability and arrange suitable rental dates.

Public Holidays & Peak Periods

During public holidays, long weekends, Christmas, New Year's and other peak periods, booking cut-off dates and rental periods may vary.

Customers are encouraged to place their bookings as early as possible during these periods.

Hire by Emma reserves the right to adjust dispatch schedules where required due to courier operating hours or public holiday closures.

Changes to Your Booking

If you need to make changes to your booking, please contact Hire by Emma as soon as possible.

While we will always do our best to accommodate requests, changes cannot be guaranteed and are subject to garment availability.

Additional postage or administration fees may apply where changes require express shipping or additional handling.

Event Travel

If you are travelling before your event and require your garment to arrive earlier than our standard dispatch schedule, you must notify Hire by Emma before placing your booking.

Where possible, we will arrange early dispatch.

If you fail to advise us of your travel plans and your garment arrives after you have already departed, Hire by Emma cannot provide a refund, replacement or store credit.

Important Information

Please ensure you:

• Book before the applicable cut-off time.

• Double-check your selected event date before checkout.

• Allow extra time for rural or remote deliveries.

• Contact us before booking if your event falls during a public holiday.

• Contact us immediately if your plans change.

Booking early gives you the best chance of securing your preferred garment and ensures we have adequate time to prepare your order for dispatch.